Effective date: November 2026

This privacy policy applies to Hotel-rez.com, an independent online hotel booking service, and to its site map pages. The website is operated by HMMS LLC, a Delaware limited liability company, 8 The Green, Ste B, Dover, DE 19901, USA ("we", "us"). This policy explains what personal information we collect, how we use it and the choices you have.

Information we collect

• Booking information - when you search and book through the hotel search on this website: your name, email address, phone number, stay details, guest details and any special requests. Payment card details are entered on the payment page of our booking partner and processed by that partner or its payment processor; we do not store full card numbers.
• Messages you send us - through the contact form or by email: your name, phone number, email address and your message.
• Technical information - IP address, browser and device type, pages viewed, referring website and approximate location derived from your IP address, collected through server logs.

How we use it

• to search for rates and to pass your booking to the partner that fulfils it;
• to answer your questions and handle requests about bookings;
• to operate, secure and improve the website and to prevent fraud and abuse;
• to meet legal obligations.

We do not sell your personal information, and we do not send you marketing emails unless you have asked to receive them.

Who we share it with

• Booking partners - Nuitee (nuitee.com), which also provides the hotel search on this website, and the Priceline Partner Network (Priceline.com LLC, priceline.com), and through them the hotel you book, receive the information needed to confirm and manage your reservation. Their own privacy policies apply to the information they process. Priceline can be contacted about privacy at privacy@priceline.com, or partnerDSR@priceline.com for privacy rights requests (800 Connecticut Avenue, Norwalk, Connecticut 06854, USA).
• Group bookings - requests for 9 or more rooms are handled by our partner HotelPlanner (hotelplanner.com). If you use its group booking form, HotelPlanner receives the details you enter and its own privacy policy applies.
• Hotel websites - this website links to the websites of individual hotels in our network. When you follow a link, the privacy policy shown on that website applies.
• Service providers - companies that host the website or send email for us, acting on our instructions.
• Legal reasons - where required by law or to protect our rights, our users or the public.
• Business transfers - if the website or its business is sold or merged.

Cookies

This website does not set analytics or advertising cookies. The hotel search provided by Nuitee may use cookies or similar browser storage that it needs to run your search and booking. You can block or delete cookies in your browser settings; the hotel search may then not work fully.

Where your information is stored and for how long

Our servers are located in the United States. If you visit from another country, your information is transferred to and processed in the United States. We keep personal information only as long as needed for the purposes above, including any legal, accounting or reporting requirements.

Your choices and rights

You can ask us to access, correct or delete your personal information, or object to its use, by sending us a message with our Contact Us form. Depending on where you live (for example the European Union, the United Kingdom or California) you may have additional rights, including the right to complain to your local data protection authority. We will not discriminate against you for exercising these rights.

Children

The website is not intended for children under 16, and we do not knowingly collect their personal information.

Security

We use encrypted connections (HTTPS) and appropriate technical and organisational measures to protect your information. No method of transmission over the internet is completely secure.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

Contact

HMMS LLC, a Delaware limited liability company, 8 The Green, Ste B, Dover, DE 19901, USA
Contact Us